The Most Commonly Asked Questions by Landlords

1. How will you find a new tenant?
Within 24 hours of listing your property we will be generating exposure to attract the best tenants. Immediately we will cross match your property with all prospective tenants on our database. Additionally, the most essential element of the marketing campaign is the internet and to ensure your properties maximum exposure it will be easily found and presented with pictures on both our prominent web site and Australia’s No 1. Real Estate web site –, along with our own facebook page, ensuring tenants can access information on your property 24 hours a day, 7 days a week. At the end of each week you will be emailed a detailed report showing the number of enquiries received on your property and viewers to the online ad. Applications will be presented to you immediately upon the completion of the tenant application checking process.
2. How long will it take to find a tenant for my property?
Often a suitable tenant can be sourced generally takes around 2 – 3 weeks. It is our aim to ensure the best quality tenant is sourced in the shortest possible time, ensuring your investment return is maximised.
3. How do you qualify prospective tenants?
All tenancy applications received at Cypress Rentals are thoroughly reference checked inclusive of identification, means of income, previous tenancy references and workplace references. Additionally we check all tenants against the National Tenancy Information Centre of Australia and New Zealand (TICA) which records details of defaulting tenants. Only candidates who pass this screening process are put forward to you to consider.
4. Do you do inspections?
Absolutely. Prior to the commencement of any tenancy a thorough and detailed initial inspection will be conducted of your property and accompanied with photographs (usually around 200-300). This is a crucial element of the management process as it details the condition and cleanliness of all aspects of your property. It is expected that your tenant maintain your property to this standard. Additionally the initial inspection report is a key tool in dispute resolution with your tenant.


During the course of the tenancy routine inspections will be conducted every 12-14 weeks. During these inspections it is expected that the property is maintained in the same condition as at the commencement of the lease, and as per the initial inspection report. If there are areas of your property that are not being maintained satisfactorily we will discuss these with the tenants and organise to carry out follow up inspections to ensure these items are remedied.

5. Do I have to insure the property?
Yes. It is the Landlords responsibility to maintain appropriate building, public liability and fixed contents (for items such as air conditioners, window treatments etc not covered by building insurance) on the premises. We also HIGHLY recommended that you take out Landlords Protection Insurance. This will protect you if a tenant defaults on the terms of their Tenancy Agreement.

It is the responsibility of the tenant to insure their personal belongings / contents.

6. How do you follow up rental arrears?
At Cypress Rentals we monitor our rental arrears daily and pride ourselves on our excellent arrears record. Our rental arrears procedure is as follows;

  • Rent Arrears Process
  • 3 days in arrears – SMS to tenant
  • 4 days in arrears – SMS to tenant
  • 5 days in arrears – SMS and Email to tenant with Tenant Ledger attached
  • 7 days in arrears – SMS, phone call and Email to tenant with Tenant Ledger attached
  • 8 days in arrears – Phone call to tenant and Email to tenant with Tenant Ledger attached
  • 9 days in arrears – Phone call to tenant and a Notice to Remedy Breach Notice issued
  • 11 days in arrears – phone call to tenant
  • If the rent is not paid by the expiry date of the Notice to Remedy Breach, another notice to Remedy Breach will be issued and then a Notice to Leave. We will discuss this with you prior to this action being taken.
7. Can you guarantee that the tenant will pay the rent on time and won’t damage my property?
Unfortunately no agent can guarantee that, however we can severely reduce the possibility of this occurring with careful tenant selection, excellent arrears control and thorough routine inspections. Ensuring your property is maintained to high standards will also attract the best quality tenants to apply for your property, further reducing the risk.Having adequate Landlord Protection Insurance in the event of a defaulting tenant is also highly recommended.
8. What is Landlord Protection Insurance?
Highly recommended to all landlords, Cypress Rentals can arrange for Landlord Protection Insurance through Terri Scheer  (a branch of the Commonwealth Bank) to cover for loss of rent, malicious damage, contents and public liability protection. In the event of any claim, our team is experienced in ensuring you receive the best outcome from your insurer.
9. Does the tenant pay for water?
Yes. It is a tenant responsibility to pay for all water usage, if a Water Efficiency Certificate is provided by a plumber. It is a landlords responsibility to pay for the Sewage Charge and the Water Access Charge. Unfortunately QLD Water does not provide separate bills for Landlords and Tenants and the water bill remains in the name of the Landlord. The tenant has 30 days to pay the invoice once it is received and appropriate action is taken against any late payments. 

10. Do you have reliable trades people?
Yes. Cypress Rentals have excellent relationships with a variety of trades, ensuring excellent workmanship and value for money prices for our clients. All trades must complete a Contractor of Appointment Form prior to commencing work with our office. This allows us to clearly see that the contractor complies with insurance and licencing requirements.

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