HELP! I’VE BEEN BURGLED: A handy crisis response checklist


If you’ve ever been unlucky enough to have your house broken into you’ll know it can be a stressful event.

Fortunately, knowing what to do ahead of time can make it easier to respond.

Just follow this simple checklist and you’ll be prepared and ready for action:

Step 1: Call the police
If you approach the house from the street and you notice a door ajar, a broken window, or something just doesn’t feel right, call your local police station immediately. If you’re already inside, make your way to a safe space outside your home, then call the police.

Step 2: Call the Property Manager
Once you have reported the crime to the police and you have received your Police Report Number you need to contact our office to discuss damages/repairs etc. You also need to report it to the office so we have this information on file so we can inform the Landlord.

Step 3: See to urgent repairs
If the burglary occurs on the weekend or after hours and the burglary has resulted in the property not being lockable e.g. broken window, damaged lock, door being kicked in etc. this is considered an emergency repair. Therefore, if we are unavailable at the office, you have authority to proceed with the repairs yourself (to make the property lockable again) and the cost of this repair will be reimbursed to you.

If the damage to the property is simply a flyscreen being cut and you can still close and secure the windowl, this is not considered an emergency.

Will the Landlord cover the tenant stolen belongings?
Tenant should have their own personal belongings insured. That’s because the Landlords insurance will not cover the tenant personal property.
If you do not have Contents Insurance, we highly recommend you put this in place as soon as possible.

Step 4 – Gather useful information
Hopefully you’ve already made a list of all your valuables and you keep all your receipts in a safe place…
If not, start making your list now. information which will be required are:

  • Receipts (including digital receipts)
  • Product serial numbers (TV, DVD, cameras, laptops, bikes, etc.)
  • Valuations (jewellery, antiques, collectibles)
  • Credit card numbers
  • Photographs (property and damages)

Step 5 – Contact your insurance company

It’s important to priorities this call and let your insurer know as soon as possible that you’ve had a break-in. Find your Product Disclosure Statement (PDS) and review your policy.

Once you’ve gathered all the necessary documentation as advised by your insurer, it’s time to make your claim.
Your insurer can walk you through all the documentation they’ll require to assess the situation and work through the claims process.

Step 6 – Moving forward
A burglary can be a frightening experience, but remember, it can happen to anyone. Now is a great time to take precautions against a repeat occurrence.

  • Keep valuables hidden away from plain view
  • Keep your Receipts (including digital receipts)
  • Engrave or microdot all items of high value
  • Store away your garden tools
  • Use a password management system such as 1Password or KeePass
  • Ensure your house appears ‘lived in’ and keep the garden manicured
  • Get chummy with the neighbours, join your Neighbourhood Watch
  • Aim to act more security conscious and lock the doors and windows every time you leave the house



Leave a Reply

Your email address will not be published. Required fields are marked *